If you’ve been let down by Wizz Air flight delays, you’ve probably arrived here looking for answers. You’re wound up and exasperated, and seeking Wizz Air flight delay compensation.
The Hungarian airline is best known for its low-cost travel. It has even bagged a few awards including ‘Best LCC of the year’ at the Aviation Industry Awards Europe Gala in 2019.
However, it doesn’t matter how many awards an airline wins, they’re still subject to delays, cancellations and overbookings.
But don’t lose your head just yet, we can help. Here at ClaimCompass we’re the experts. We know our stuff when it comes to securing flight delay compensation for Wizz Air passengers.
WE will defend YOUR passenger rights with our extensive knowledge of airline passenger law.
So, if your Wizz flight has been delayed, WE will make sure you get the Wizz Air compensation that you’re entitled to.
There’s really no need to stress if your compensation claim is in our hands. We can guarantee win after win, and we’ll make sure your frown is turned upside down.
How can I get compensation from Wizz Air?
When you first sit down and look at launching a claim for compensation with Wizz Air, you may feel overwhelmed.
There’s a sea of information, and let’s face it, it's not all that easy to digest. Along your way you’ll find loopholes, lawyer talk and perhaps even misinformation.
But, don’t worry. We can make that information simple and easy to understand, and get you to where you want to be.
All you need to do is enter your flight details into our free compensation calculator. In no time at all you’ll find out your eligibility to claim compensation!
So, now you have your eligibility answer, you may want to move straight on with launching your claim. Well, we wish it were that easy…
It’s sad to say that sometimes airlines aren’t entirely truthful with passengers who try and claim independently.
They may put barriers in your way that prevent you from getting the Wizz Air flight delay compensation you deserve.
Choosing us to help you with this process means that WE won’t let the airline get away with any fabrications or falsehoods. WE’LL make sure YOU walk away with every penny you are owed.
You may have thought things couldn’t get any sweeter, but you’d be wrong. We operate on a ‘no win, no fee’ basis.
So, if for whatsoever reason things don’t go to plan and we don’t secure your compensation, you pay us nothing! Not bad right?
Check your flight in 3 minutes
You might be entitled to up to 600€ from the airline!
Wizz Air Flight Delay Compensation
When I can get compensation for a delayed flight with Wizz Air?
If you do find yourself in the unfortunate situation of having your flight delayed, it’s not all bad, you may be entitled to flight delay compensation.
However, you will have to fulfil some requirements under the EU Regulation 261 to qualify:
- You flight must have been delayed by 3 hours or more
- Your flight took off from an EU airport or landed in an EU airport
- Your flight delay wasn’t due to extraordinary circumstances (EC)
So, what exactly counts as extraordinary circumstances? Well they are circumstances outside of the airline’s control. This includes:
- Bird strikes
- Political instability or unrest
- Extreme weather conditions
- Problems with air traffic control
- If the airport closes
However, there are times when airlines may try to include technical faults under this bracket. But don’t let them trick you.
Under EU law you are STILL entitled to Wizz Air flight delay compensation even if the plane is damaged or faulty.
How much can I get in compensation for a delayed Wizz Air flight?
The amount of compensation you are entitled to is calculated based on the distance of your flight. So, the under EC261 the compensation amount for flight delays is:
- 250€ for flights of 1,500km and over
- 400€ for flights between 1,500km and 3,500km
- 600€ for flights over 3,500km
There is some small print to watch out for though. If your flight exceeds 3,500km and is delayed by 3-4 hours, the compensation amount you receive will be halved. We know, it sucks. But still better than nothing.
There is a high probability that a flight delay with Wizz Air may cause you to miss your connecting flight. But, before you descend into panic, you may be entitled to missed connection compensation.
In order to qualify for this compensation your tickets must have been booked under the same booking number (PNR).
Can I get a refund for a delayed flight with Wizz Air?
If you’ve experienced a long delay, you’re probably not too happy - to say the least. However, there’s always a silver lining.
You may get a full refund from Wizz Air if you have experienced a flight delay of 5 hours or more.
And, what’s better, your right to refund is entirely separate from your right to flight delay compensation, so you could even wind up with both.
So if your flight to Gdansk is delayed at departure for 5 hours, AND your arrival is over 3 hours late, both forms of compensation are yours.
Wizz Air Cancelled Flight Compensation
What to do if Wizz Air cancels my flight?
When faced with a flight cancellation, you may dissolve quickly into super sonic stress mode. And that’s completely understandable.
And with the seemingly relentless spread of Coronavirus, many more flights are being cancelled than usual.
Wizz Air has now suspended all its flights to Spain, France, Germany and Georgia to Austria. More flight suspensions are expected to be introduced too!
In this stressful time, it's good to keep your head about you. Stay informed and don’t panic.
Find out more about how Coronavirus will affect your travel and compensation claim here.
Ordinarily if Wizz Air does cancel your flight, you do have options. Make sure that you:
- Keep track of all your travel documents and details. This includes your flight number, booking reference, tickets and luggage tags
- Enquire why the flight was cancelled. This is fundamental for identifying whether the cancellation was due to extraordinary circumstances
- Ask the airline to reroute you onto an alternate flight
- Request right of care from the airline if the rerouting causes you to wait 2 hours or more at the airport. This includes a meal, refreshments, access to some form of communication
- If the delay is 6 hours or more you may be required to stay at the airport overnight. If this is the case, you are entitled to hotel accommodation
- Keep your receipts!
Under EU regulation, you will be entitled to compensation for your cancelled flight if:
- You did not cancel the flight yourself
- You were not informed of the cancellation
- You were informed of the cancellation less than 14 days before flight
- The rebooked Wizz Air flight arrived two hours later than your original flight at its final destination
The amount you are entitled to will be calculated based on a number of factors. These include:
- The length of your flight
- The date you were notified of the cancellation
- The length of delay if you take an alternate flight
Generally you can expect to get between 125€ (£105) and 600€ (£500).
Calculating this can be a bit tough because there are so many factors involved.
Not to worry, use our free compensation calculator to work it all out!
What is Wizz Air’s flight cancellation policy?
Wizz Air’s cancellation policy stipulates:
- If you cancel your flight up to 14 days before your flight, you will incur a charge of 60€ and you can request a refund
- If you cancel your flight within 14 days before your flight, you can receive a full refund but must pay the €80 protection fee for each passenger
To do this you should reach out to Wizz Air Call Centre.
What to do if Wizz Air overbooks a flight?
Your flight may even be cancelled due to the plane being overbooked. Unfortunately, sometimes this does happen, especially with low-cost airlines.
In this case, you may be entitled to denied boarding compensation.
To be eligible for this compensation, you must meet the following requirements:
- You were bumped from the flight due to the airline overbooking the flight
- You turned up to check-in on time
- You did not offer up your seat voluntarily
- You didn’t accept an alternative form of compensation from the airline
- You brought with you all the right travel documents
Have you ever had a delayed flight with Wizz Air in the past 5 years? Check out if you’re eligible to compensation!
The airline may owe you up to 600€: it takes less than 3 minutes to find out!
Wizz Air Customer Service
If you want to reach out to Wizz Air’s customer service team, then you have a few options.
You can call the Wizz Air call centre on one of its numbers. For the UK it’s 0905 707 0000. Find more information about numbers and opening times here.
Or, alternatively you can contact someone on the airline’s twitter page.
After all of this information, you may be wondering exactly how effective the airline is when it comes to dealing with claims.
Well, the truth is, it’s not too great.
The time it takes for Wizz Air to respond to a claim once it is submitted is 31.3 days. This scored a pretty abysmal 3.5 out of 10.
It then took the airline on average 76.3 days to solve the claim. This scored slightly higher on our rating board, with a respectable 6.5 out of 10.
Unfortunately that’s where the good scores stop. On average, it took the airline 96.7 days for the airline to pay up the compensation, after the case was taken to court. This scored a weak 4.9 out of 10.
So, now you know the airline will respond to your claim and WILL pay up but, it’s just going to take a bit of time.
IATA code:
W6
ICAO code:
WZZ
Did you know that Wizz Air or Wizz Air Hungary Ltd is the proud owner of one of the youngest fleets in the world? The average age of its aircrafts is 5.43 years, making it the youngest fleet among other budget airlines.
The airline is also one of the fastest growing airlines in Europe and the largest airline flying in Eastern Europe! Pretty impressive right?
It serves over 300 routes to 134 destinations across 40 destinations, and took over 38.9 million people to their destinations in 2019.
The airline has its headquarters in Budapest, and has had four subsidiaries. These include:
- Wizz Air Bulgaria with its headquarters in Sofia. It ceased operations in 2011.
- Wizz Air Ukraine with its headquarters in Kiev. It ceased operations in 2015.
- Wizz Air Romania which never came fully into fruition
- Wizz Air UK with headquarters at London Luton Airport
The airline has a frequent flyer called Wizz Air’s Discount Club, and like many low-cost carriers, members are charged an annual fee.
The standard membership is priced at €39.99/year and will benefit you and one companion. A group membership is for larger groups of people and will cost you €79.99/year.
With this membership you can secure a discount of €10 for flights over €19.99, as well as a €5 discount on bags that you check-in online. You can also receive discounts for the companion you travel with.
Wizz Air also has the Privilege Pass. Passengers can purchase a yearly membership for €199. With this membership they will receive benefits such as seat selection and priority boarding.
When flying with Wizz Air, you are permitted to bring on board one free piece of luggage. This must measure at 40 x 30 x 20 cm with a maximum weight of 10kg. This should fit under your seat.
If you add Wizz priority you can also bring a ‘trolley bag’ on board with you. This should measure at 55 x 40 x 23 cm and fit in the overhead compartment. The maximum weight for this bag is also 10kg.
Wizz Air Ratings
Wizz Air On-Time Performance
In its annual report for the financial year 2018, Wizz Air claims an on-time performance of 79.3%. This means that 20.70 % of their flights arrived 15 minutes late or more, a good performance in the industry.
However, since the data comes from the airline and not an independent third-party, these claims are to be taken with caution. Note also that Wizz Air does not provide data regarding the average delay of their flights.
For these reasons, the 6.6 rating given to Wizz Air regarding flight performance should be taken with caution and may not represent the actual performance of the Hungarian airline.
Many air passengers have already entrusted their compensation claim against Wizz Air to ClaimCompass. As you can see from the data below, the airline is rather cooperative when it comes to processing passenger claims.
Average number of days for the airline to reply once the claim is submitted
31.3
Average number of days to solve the claim
76.3
Average number of days to pay the compensation after the case was sent to court
96.7
Wizz Air is relatively slow to issue an initial statement after the compensation claim submission. They are, however, a bit faster than the industry average to close a claim: when passengers are entitled to compensation, they can expect it to be paid in 11 weeks on average.
Some complicated cases need the intervention of a National Enforcement Body (NEB) or the court. When this happens, it takes close to 100 days for Wizz Air to pay the compensation - when the court rules in favour of passengers. This performance conforms with the industry average.
Overall, Wizz Air’s claim processing score is average, with a rating of 4.9.
Our experts are used to dealing with Wizz Air and work hard to secure your compensation in as little time as possible.
