Passenger Rights

Flight delays can seriously mess up your travel plans - but you could get money to alleviate your problems. Air passengers on EU flights are entitled to up to 600€ in compensation for flight delays longer than 3 hours. There is indeed a European law which protects passenger rights, known as the EU Regulation 261/2004 - we simply call it EC 261. It's unfortunate that so few air travelers know about it, because it requires airlines to pay compensation to passengers who suffered long flight delays. Dont' be one of them: know your rights and check if you're eligible under EC 261!

Flight cancellations can ruin your trip and make the savviest traveller feel hopeless. But there might be good news: EC 261 lets you claim up to 600€ when the airline cancelled your flight without giving you 14 days notice. But it's actually a bit more complicated than that: other factors come into play to determine whether you're entitled to compensation for your cancelled flight. Don't worry, we broke it down for you. Discover if you're eligible and how much you're entitled to by learning more about your air passenger rights.

Even when the plane is on time, there is still a risk of being denied boarding by the airline staff. However, when the flight is overbooked - the airline sold more tickets than there are seats on the plane - and you can't get on the plane, air regulations guarantee that you will be compensated. EU 261, US regulations and International laws are restrictive though. Not everyone who was denied boarding is eligible: boarding denials compensation are only granted to passengers bumped off a flight because there were not enough seats on board. The compensation amount also varies depending on the itinerary. Learn more about boarding denials and claim your money.

If your first flight is disrupted and causes you to miss your connection to your final destination as a knock-on effect, the same regulations apply. While several factors such as the 'nationality' of the airline and your itinerary determine your right to compensation, as long as your bookings were under the same reservation and you reach your final destination at least 3 hours late, you should be eligible under EU 261. That being said, some EU courts don't have the same interpretation of the Regulation - let us take care of your claim, our Legal team will do all the work for you.