Virgin Australia Flight Delays Compensation
When your international flight with Virgin Australia is delayed, there is a chance that you’re eligible for a compensation. But because Virgin Australia is not a European airline, this applies only to their flights departing from Europe, not to flights leaving from Australia and arriving in Europe.
Why can you hope for a compensation in these cases? Because the EU Regulation 261/2004 (EC261 in short) protects your passenger rights even if you’re a non-EU citizen flying with an Australian airline. The airline (probably) hasn’t told you about those - few airlines do, especially non-EU airlines.
So next time your flight from Europe with Virgin Australia is delayed, take the time to verify whether you’re eligible: you may get up to 600€ from the airline. Just fill out our calculator and you will know in less than 3 minutes what you can hope for!
Check your flight in 3 minutes
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
Number of flights
On-time (<15 min delay)
Delayed (15+ min late)
Average delay (in min)
Average
13947.83
79.67%
20.33%
44.64
Dec 2018
14538
73.85%
26.15%
51.60
Nov 2018
14220
75.89%
24.11%
50.80
Oct 2018
14682
76.84%
23.16%
42.30
Sep 2018
13963
81.27%
18.73%
43.10
Aug 2018
14356
76.64%
23.36%
44.50
Jul 2018
14533
69.78%
30.22%
45.60
Jun 2018
13218
75.65%
24.35%
50.30
May 2018
13798
86.46%
13.54%
42.10
Apr 2018
13363
83.46%
16.54%
42.60
Mar 2018
14216
84.27%
15.73%
40.00
Feb 2018
12651
85.52%
14.48%
40.60
Jan 2018
13836
86.38%
13.62%
42.20
The Australian airline’s performance is good, with "only" 1 flight out of 5 arriving late (15 minutes or more). Delays with Virgin Australia average 45 minutes.
On-time Performance Rating: 6.5/10
Virgin Australia Flight Cancellation Compensation
Just like delays, the cancellation of your flight may get you between 250 and 600€. Once again, EC261 protects you when this happens to your flight from Europe with Virgin Australia.
Keep in mind that the EU law is slightly more complicated than with delays. The exact amount varies according to more factors, including the length of the delay for example. Also, your eligibility depends on when (or if) the airline warned you about the cancellation.
The easiest option for you is to fill out our Calculator. It will give you a clearer idea of what kind of compensation you can hope for.
It takes on average 50 days for Virgin Australia to provide a statement regarding a compensation claim. That’s very slow. However, the airline is rather quick to process the claim in general, with an average resolution time of 2 months. By comparison, the industry average is about 3 months.
Average number of days for the airline to reply once the claim is submitted
51.1
Average number of days to solve the claim
60.0
Average number of days to pay the compensation after the case was sent to court
Have you ever had a delayed flight with Virgin Australia in the past 5 years? Check out if you’re eligible to compensation!
The airline may owe you up to 600€: it takes less than 3 minutes to find out!
IATA code:
VA
ICAO code:
VOZ
